Supervisor. Call Center

Location: Charlotte, NC
Date Posted: 12-09-2012

The key to our client service is our seamless integration of functional expertise with deep industry knowledge. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can.

Position Summary

Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.

Establishes and implements performance and service standards.

Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.

Ensures productivity meets or exceeds service and quality standards.

Develops departmental budget and controls costs.

All other duties as assigned.

Organizations facing complex challenges and opportunities must make critical decisions to protect their enterprise value. Companies call on us and our unique arsenal of capabilities and expertise to develop and execute innovative solutions that transform complexity into competitive advantage.

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